ABOUT KISMET
TRAVEL WITH CONFIDENCE, CONVENIENCE AND PEACE OF MIND.
KISMET TRAVELS AND TOURS is a full-service travel and tourism company serving individuals, families, groups and organisations.
WHO WE ARE
A full-service travel and tourism company.
KISMET TRAVELS AND TOURS is a full-service travel and tourism company committed to helping individuals, families, groups and organisations travel with confidence, convenience and peace of mind.
We provide personalised travel solutions, including visit, student and business visa assistance, holiday and group tour packages, flight ticketing, hotel reservations, airport transfers, relocation support and international birth services.
At KISMET TRAVELS AND TOURS, we understand that every journey is unique. Our experienced team works closely with each client to understand their travel needs, provide accurate guidance and create suitable travel arrangements from the planning stage to the completion of the journey.
Through professionalism, integrity and dependable customer service, we aim to make every travel experience seamless, memorable and rewarding.
OUR MISSION
Reliable, personalised and affordable travel solutions.
To provide reliable, personalised and affordable travel solutions that simplify every stage of our clients’ journeys while delivering exceptional service, professional guidance and memorable travel experiences.
OUR VISION
A trusted African travel and tourism brand.
To become a leading and trusted travel and tourism company in Africa, recognised for excellence, innovation and integrity.
OUR CORE VALUES
The principles that guide every journey.
Our values shape how we serve clients, work with partners and continuously improve.
Integrity
We conduct our business with honesty, transparency and strong ethical standards.
Customer-Centred Service
Our clients are at the heart of everything we do.
Excellence
We maintain high standards in service, communication and travel planning.
Reliability
We work diligently to provide timely and dependable travel services.
Professionalism
We approach every enquiry and arrangement with competence and respect.
Innovation
We improve our processes and technology to provide modern travel solutions.
Passion for Travel
We help people explore destinations and create unforgettable experiences.
Teamwork
We believe in collaboration with employees, clients, partners and providers.
Accountability
We take responsibility for our actions, decisions and service delivery.
Respect
We treat every client, employee and business partner with dignity and fairness.